EU boost for passenger rights

THE rights of coach passengers in Europe have been boosted after new EU legislation was agreed between Parliament and Council representatives.

The rules will require operators to inform passengers of timetable or route changes and provide meals if delays are long. If overnight accommodation is needed, the operator must pay for up to two nights (€80 maximum per night). Compensation for lost or damaged luggage, for which the operator is liable, will be up to €1,200.
If departure is delayed by over two hours, passengers can demand a refund or alternative transport.
Compensation will only apply to services over 250 kilometres. Under the new legislation, disabled people and those with reduced mobility will also have more rights.
The rules will be subject to a vote in the European Parliament next month. They will enter into force two years after publication in the EU Official Journal.

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