IOW Tours cease trading

logo of Isle of Wight Tours

Isle of Wight coach and holiday company IOW Tours has ceased trading as a result of the impact of the COVID-19 pandemic.

It was announced on 8th October that the company closed for good on the previous day after 31 years in the travel industry, with the blame laid at the relentless ongoing impact of the pandemic.

Our thoughts and sympathies at GTO and Landor Publishing go out to the team at IOW Tours, who we’ve known for many years. The company was highly regarded by GTOs and won many travel awards including the Group Travel Award for Best Group Tour Operator this September – an Award they won three times in the last four years.

The company published a statement:-

We are sorry to announce that IOW Tours Ltd ceased trading on Wednesday 7 October 2020.

We have tried so hard for you, our more than loyal customers, to keep our heads above water. We have worked hard to cancel/postpone/refund what is now nearly 30,000 customers but with over 90% of our trade for the year wiped out by Covid-19 and with cancellations now coming in for 2021, we find we are unable to continue.

Please rest assured that we have financially protected our customers’ money. If you have booked a holiday by coach, or an ‘event style’ break including overnight accommodation, then you are entitled to a full refund of the monies paid for the holiday.

I.O.W Tours Limited are members of The Confederation of Passenger Transport UK (CPT) and held a bond under the Bonded Coach Holidays scheme (BCH) to protect customer prepayments. BCH have appointed Protect Claims to manage and process refund claims.

Protect Claims will help you claim back any monies you are owed, including those protected by Refund Credit Notes issued and set out some advice below.

If you are booked a part of a group, only the Lead Booker (Group Organiser) can contact Protect Claims. They will be unable to assist individuals within a group as only the Group Organiser can make a claim.

Details of the claim process will be published on the BCH website from Tuesday 13 October… click on this link to www.bch-uk.org

If you do not have access to the internet, a copy of the claim form can be posted to you to complete and return.  Please write to: Protect Claims PO Box 6430, Basildon, SS14 0QT.

We want to thank you for allowing us to have looked after you, some of our customer have been loyal to us for all 31 years we have been trading. We have laughed together, cried together and enjoyed each other’s company over the years and we are really going to miss you each and everyone one of you.